As a business engineering graduate I have broad innovation-specific knowledge about business, engineering, industrial design and interdisciplinary project work. With my Master degree in Service Design I specialized in designing human-centered services by using Service Design Thinking Tools and by looking at services from the customer perspective.

Skill Set:

• Identifying potentials and problems in customer journeys
• Developing service concepts using service design tools
• Presentations & visual thinking
• A holistic mindset (technology, business, design)
• Working in interdisciplinary project teams

Design Tools:

• User journeys & service design blueprints
• Qualitative user interviews
• Cultural probes
• Rapid prototyping
• Organizing and conducting workshops
• Business model canvas
• Personas

Digital Tools:

• Prototyping with Invisionapp, Keynote, Flinto, Pop (App)
• Adobe Suite: Illustrator (advanced), Indesign (good),
  Photoshop (basics)
• Microsoft Office: Word (proficiency), Powerpoint (proficiency), Excel (good)