As a business engineering graduate I have broad innovation-specific knowledge about business, engineering, industrial design and interdisciplinary project work. With my Master degree in Service Design I specialized in designing human-centered services by using Service Design Thinking Tools and by looking at services from the customer perspective.

Skill Set:

  • Identifying potentials and problems in customer journeys
  • Developing service concepts using service design tools
  • Presentations & visual thinking
  • A holistic mindset (technology, business, design)
  • Working in interdisciplinary project teams

Design Tools:

  • User journeys & service design blueprints
  • Qualitative user interviews
  • Cultural probes
  • Rapid prototyping
  • Organizing and conducting workshops
  • Business model canvas
  • Personas

Digital Tools:

  • Prototyping with Invisionapp, Keynote, Flinto, Pop (App)
  • Adobe Suite: Illustrator (advanced), Indesign (good),
    Photoshop (basics)
  • Microsoft Office: Word (proficiency), Powerpoint (proficiency), Excel (good)