As a business engineering graduate I have broad innovation-specific knowledge about business, engineering, industrial design and interdisciplinary project work. With my Master degree in Service Design I specialized in designing human-centered services by using Service Design Thinking Tools and by looking at services from the customer perspective.
Skill Set:
- Identifying potentials and problems in customer journeys
- Developing service concepts using service design tools
- Presentations & visual thinking
- A holistic mindset (technology, business, design)
- Working in interdisciplinary project teams
Design Tools:
- User journeys & service design blueprints
- Qualitative user interviews
- Cultural probes
- Rapid prototyping
- Organizing and conducting workshops
- Business model canvas
- Personas
Digital Tools:
- Prototyping with Invisionapp, Keynote, Flinto, Pop (App)
- Adobe Suite: Illustrator (advanced), Indesign (good),
Photoshop (basics) - Microsoft Office: Word (proficiency), Powerpoint (proficiency), Excel (good)